Enterprise Vendor Coordination &
Dispatch Intelligence
Real-time roadside vendor orchestration, SLA-driven dispatch systems, and API-first coordination infrastructure engineered for insurers, fleets, OEMs, and enterprise mobility networks.
98.9%
SLA Compliance
2.7M+
Dispatch Events
Nationwide
Vendor Coverage
24/7
Operations
Enterprise Vendor Network
A scalable, API-first vendor coordination platform designed to organize nationwide logistics and provide seamless dispatch workflows.
Nationwide
Vendor Network
Access a verified network of high-performance tow operators, mobile mechanics, and recovery specialists across the country.
SLA-Driven
Intelligence
AI-powered dispatch engine matches the right vendor to the right incident and maximizes SLA compliance.
API-First
Coordination
Seamlessly integrate vendor data, dispatch workflows, telemetry, and reporting through enterprise APIs.
Vendor Service
Categories
Our nationwide network covers every type of roadside incident with specialized vendor capabilities, from light-duty assist to heavy commercial recovery.
Roadside Assistance
Comprehensive support for light and medium duty vehicles.
Heavy-Duty Towing
Specialized recovery for Class 7 and 8 commercial assets.
Tire Change Services
Rapid deployment of mobile tire repair and replacement.
Fuel Delivery
Emergency refueling for gas, diesel, and mobile EV charging.
Mobile Mechanic
On-site diagnostics and repair to minimize asset downtime.
Winch-Out & Recovery
Complex extraction and off-road incident resolution.
Battery Assistance
Jump starts, system testing, and replacement on location.
Lockout Services
Non-destructive entry and key replacement coordination.
Accident Recovery
Multi-vehicle scene management and secure asset transport.
Mobile Glass Repair
On-site windshield and glass replacement for rapid turnaround.
Vehicle Class Support
Automated classification platform categorizes over 50,000 vehicle types into 8 operational weight classes for precise dispatching.
Support Node 1
Light Duty
6,000 lbs or less
Pickups, SUVs, Vans
Support Node 2
Light Duty
6,001–10,000 lbs
Heavy Pickups, Step Vans
Support Node 3
Medium Duty
10,001–14,000 lbs
Box Trucks, City Delivery
Support Node 4
Medium Duty
14,001–16,000 lbs
Large Box Trucks, Utility
Support Node 5
Medium Duty
16,001–19,500 lbs
Bucket Trucks, Heavy Vans
Support Node 6
Medium Duty
19,501–26,000 lbs
School Buses, Rack Trucks
Support Node 7
Heavy Duty
26,001–33,000 lbs
Refuse Trucks, Tow Trucks
Support Node 8
Super Heavy Duty
33,001 lbs or above
Semi-Tractors, Cement Mix...
Dispatch Workflow
Our automated mesh streamlines the entire roadside incident lifecycle, ensuring rapid vendor coordination and SLA compliance.
Customer or telemetry reports incident via integrated app, call, or API endpoint.
Incident Reported
Instantly validates policy coverage limits, active status, and specific requirements.
Customer Validation
AI matches the best vendor based on SLA, real-time location, and correct vehicle class.
Vendor Match Engine
Automatic dispatch to the highest-rated available vendor with guaranteed ETA.
Dispatch Assignment
Real-time vendor routing, telemetry updates, and live visibility for complete transparency.
Live GPS Tracking
Vendor resolves the issue, logs digital signatures, and provides photographic proof of service.
Recovery Completion
Immediate invoice generation and structured synchronization to enterprise ERP systems.
Automated Billing
API-First Infrastructure.
Power your systems with our robust APIs and real-time operational feeds.
Vendor Management API
Integrate nationwide vendor management directly into your mobility stack. Coordinate and dispatch towing, roadside repair, and commercial recovery events programmatically.
Vendor Features
Vendor Dispatch
Specialized routing algorithms matching vehicles with certified local towing vendors.
Location Match
Identifies nearest heavy rotators and light-duty repair squads automatically.
SLA Priority
Keeps dispatch responses synchronized with strict contract commitments.
Depot Routing
Enables quick routing coordinates handoffs to authorized fleet hubs.
Modernize Your Vendor Coordination Infrastructure
Connect with Nationwide Roadside Assist to streamline dispatch operations, automate vendor routing, and optimize enterprise roadside coordination systems.